Store
Privacy Policy

Outline
Shenzhen Eryone Technology Co., Ltd is set up in accordance with laws of the People’s Republic of China. (Hereinafter, Shenzhen Eryone Technology Co., Ltd is referred to as “Eryone” or “We”, including its parent company, subsidiary company and affiliate company, etc.) We value the maintenance and protection of users’ personal information. This policy applies to all products and services of Eryone.

Updated December 1, 2020

If you have questions about Eryone’s Privacy Policy or privacy practices, you can contact us:

E-mail: support @eryone.com

This policy mainly contains:

  • How we collect and use your personal information.
  • Cookie and other similar technologies.
  • How we share, transfer, disclose your personal information on public.
  • How we protect your personal information.
  • About your rights.
  • How we handle children’s personal information.
  • How your personal information to be transferred around the world.
  • How this Policy to be updated.

9. How to contact us.

Eryone understands the importance of personal information to you and we will do our best to protect your personal information. We are committed to maintaining your trust in us by abiding by the following principles to protect your personal information: integration of power and responsibility, definite purpose, selective consent, least adequate, ensure safety, subject participation, publicity and transparency and etc. Eryone promises that we will take appropriate security measures to protect your personal information in accordance with the industry’s established security standards.

Please read and understand this Privacy Policy carefully before using our products or services.

1. How we collect and use your personal information

Personal information refers to all kinds of information recorded electronically or in other ways that can identify the identity of a specific natural person or reflect the activities of a specific natural person by working alone or combining with other information. Eryone will only collect and use your Personal Information for the following purposes as stated in this Policy.

  • Account information. When you create an Eryone account, you may provide us with personal information, including your email address or phone number, user ID, password or other information for account verification. You might choose to provide us with additional information — like name, birthday, gender, location, professional information and other similar information. If you do not provide this information, you can still use the basic function of Eryone products and services.
  • Purchase and deliver products or services. If you purchase products or services from us, in order to successfully complete the transaction, you need to provide the following information: your name, telephone number, E-mail address, mailing address, ID number, bank card number and other identity, payment and delivery information required to generate the order. If you do not provide this information, you will not be able to purchase the products and services of Eryone.
  • Use Eryone products or services. In order to ensure the normal implementation of the relevant functions of Eryone’s products and services, you may need to provide us with the following information during your use of Eryone products or services.
    You need to provide your device’s geographic environment, location information configuration information, shared text or picture, flight data (including sensor data, navigation system data, equipment data, control data, flight restriction data and environmental awareness visual data, when you request Eryone to provide after-sales service.) We may also collect your product usage logs, IP addresses, time of access to our products or services, etc. If you refuse to provide such information, we will not be able to provide you with the appropriate services, but your use of other functions of Eryone products and services can not be affected.
  • To improve the quality of our service and to provide you with more relevant advertising. To improve your service experience and the quality of our service or to guard against risks, or recommend better or more suitable service for you, we collect the information you provide when you contact our customer service team, the questionnaire response information you sent to us when you participated in the survey, the category and manner of the service, and the actions taken when using the service, and so on.

We will conduct statistics and analysis on this information to provide you with more accurate, personalized, smooth and convenient service. Subject to your consent, you will be provided with advertisements that may be of interest to you based on the above information. If you do not wish to receive such information, you may unsubscribe by replying a text message or email.

  • Develop data analysis and research to improve our products or services.
    We will invite you to join Eryone’s product improvement plan to help us design new products, new services, or improve our existing products and services.
    If you agree, we may collect the following information from you for analysis and research of products or services: Your account information, device information, diagnosis and usage data.

If you choose not to participate in the product improvement program for the time being, your use of the products or services of Eryone will not be affected.Safeguard the interests of the country, the public, and yourself and others.
You fully understand that we have the right to collect and use your Personal Information without obtaining your authorized consent under the following circumstances：
1.Relating to the security of the State and national defence. 2.Those relating to public security, public health or major public interests.
3.Relating to criminal investigation, prosecution, trial and execution of judgment, etc
4.For the purpose of safeguarding the life, property and other important legitimate rights and interests of the subject of personal information or other individuals, but it is difficult to obtain consent from the person.
5.The collected personal information is disclosed to the public by the individual information subject.
6.Collection of your personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.
7.Necessary information for signing the contract according to your requirements.
8.Those necessary to maintain the safe and stable operation of the products and/or services provided, such as finding and resolving faults in the products and/or services
9.Necessary for legitimate journalism.
10.When it is necessary for an academic research institution to carry out statistics or academic research based on the public interest and provide the results of academic research or description, institutions shall de-identify the personal information contained in the results.
11.Other circumstances stipulated by laws and regulations.
Your personal information may contain personal sensitive information, such as your race, religious belief, personal health status, gender orientation, etc., which you may upload or publish in public channels when you use our products or services. Please handle this personal sensitive information with care.
The above information provided by you will continue to be licensed to us for the duration of your use of Eryone products and services. When you cancel your account, we will stop using it and delete the above information. If laws and regulations have other requirements on the storage time of information, we will comply with the provisions of laws and regulations.
The above information will be stored in the People’s Republic of China. If cross-border transmission is required, we will conduct a security assessment in accordance with the requirements of laws and regulations.
When we use the information for other purposes not specified in this policy, we will ask your permission in advance.
When we want to use information collected for a particular purpose for other purposes, we will ask your permission in advance.

2.How we use Cookie and other similar technologies.

  • Cookie
    To ensure the website works properly, we store small data files called cookies on your computer or mobile device. Cookies typically contain identifiers, site names, and some numbers and characters. Cookies enable websites to store data such as your preferences or the items in your shopping basket.
    We do not use cookies for any purpose other than the purposes described in this Policy. You can manage or delete cookies according to your preferences. You can erase all the cookies stored on your computer, and most Web browsers have a feature to block cookies. But if you do, you will need to personally change the user Settings every time you visit our site. For more information on how to change browser Settings, please visit the introduction page on official website.
  • Cookie Similar Technologies
    In addition to Cookies, we are likely to use other similar technologies such as website beacons and pixel tags on our websites. For example, the email we send you may contain a click URL that links to the content on our website. If you click on that link, we will track that click to help us understand your product or service preferences and improve customer service. A website beacon is usually a transparent image embedded in a website or email. With the pixel tag in the E-mail, we can tell if the E-mail has been opened. If you do not wish your activities to be tracked in this way, you can unsubscribe from our mailing list at any time.

3.How we share, transfer, disclose your personal information on public.

  • Share
    We will not share your personal information with any company, organization or individual other than Eryone , except in the following circumstances:
  • Sharing with definite consent: We may share your personal information with other parties after obtaining your definite consent.
  • We may share your personal information with others in accordance with laws and regulations or the mandatory requirements of government authorities.
  • Sharing with our affiliates: Your personal information may be shared with our affiliates. We will only share necessary personal information for the purposes stated in this Privacy Policy. If the Affiliate wants to change the purpose of processing personal information, it will again seek your authorized consent.
  • Sharing with Authorized Partners: Certain of our services will be provided by Authorized Partners only for the purposes stated in this Policy.

We may share some of your personal information with our partners to provide better customer service and user experience.
For example, when you buy our products online, we must share your personal information with our logistics service provider in order to arrange delivery, or arrange a partner to provide services.
We will only share your Personal Information for legal, legitimate, necessary, specific and explicit purposes, and we will only share such Personal Information as is necessary to provide the Services.
Our partners are not entitled to use the shared personal information for any other purpose.
Currently, Eryone’s authorized partners include our suppliers, service providers and other partners.
We send information to suppliers, service providers and other partners who support our business worldwide. These support includes providing technical infrastructure services, providing transaction and communication services (such as payment, logistics, SMS, mail services, etc.), analyzing how our services are used, measuring the effectiveness of advertising and services, providing customer service, facilitating payment, and conducting academic research and surveys.
For the companies, organizations and individuals with whom we share our personal information, we will sign strict confidentiality agreements with them, requiring them to handle their personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures.

  • Transfer

We will not transfer your Personal Information to any company, organization or individual, except in the following circumstances:
1.Transfer with definite consent: With your express consent, we may transfer your personal information to other parties.
2.In the case of merger, acquisition or bankruptcy liquidation, we will require the new company or organization holding your personal information to continue to be subject to this Privacy Policy, otherwise we will require the company or organization to seek authorization from you again.

  • Public Disclosure
    We will only publicly disclose your personal information under the following circumstances:
    1.After acquiring definite consent.
  • 2.Legal Disclosure: We may publicly disclose your personal information when it’s required by law, legal procedures, lawsuits or government authorities.

4. How we protect your personal information.

  • We have adopted industry-standard security measures to protect the personal information you provide from unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonably practicable steps to protect your personal information. For example, data (such as credit card information) exchanged between your browser and the “service” is protected by SSL encryption. We also provide https secure browsing method for the website of Eryone official website, Eryone Mall, Sky City and other websites. We will use encryption technology to ensure the confidentiality of the data. We use trusted protection mechanisms to protect our data from malicious attacks. We have set up a dedicated department to protect personal information; we will deploy access control mechanisms to ensure that only authorized personnel have access to personal information; and we will organize security and privacy protection training courses to enhance employees’ awareness of the importance of protecting personal information.
  • We will take all reasonably practicable steps to ensure that no irrelevant personal information is collected. We will retain your personal information only for the period of time necessary to achieve the purpose stated in the Policy, unless we need to extend the retention period or are permitted by law.
  • The Internet is not an absolutely secure environment, and email, instant messaging and communication with other Eryone users are not encrypted, and we strongly recommend that you do not send personal information through such means. Please use a complex password to help us secure your account.
  • The Internet environment is not 100% secure and we will do our best to ensure or guarantee the security of any information you send us.
    If our physical, technical or management protection facilities are damaged, resulting in unauthorized access, public disclosure, alteration, or destruction of information, which results in damage to your legitimate rights and interests, we will assume the corresponding legal liability.
  • If personal information security incident unfortunately happens, we will, in accordance with the requirements of laws and regulations, inform you in a timely manner: we will take a reasonable and effective way to release the announcement.

At the same time, we will also proactively report the disposition of personal information security incidents in accordance with the requirements of the regulatory authorities.

5. Your rights
In accordance with the relevant laws, regulations and standards of China, as well as the common practices of other countries and regions, we guarantee that you exercise the following rights for your personal information:

  • Access your personal information.

You have the right to access your personal information in accordance with the provisions of laws and regulations. If you want to exercise data access rights, you can do the following:
Account Information — If you wish to access or edit your account’s Personal Information and Payment Information, change your password, add security information or close your account, etc., you may do so by accessing our website or Personal Information on APP, changing your password and other relevant information on these pages.
However, you may not be able to modify the initial registration information provided at the time of registration for security and identification reasons or as required by laws and regulations.
If you do not have access to this Personal Information by any of the above means, you may, at any time, send an email to support@eryone.com or contact us in accordance with the methods provided on the website or application.

  • Correct your personal information
    You have the right to request us to make corrections when you find that there are errors in the personal information we process about you. You can always send an email to support@eryone.com or contact us according to the methods provided on the website or App.
  • Delete your personal information
    In the following circumstances, you can make a request to us to delete your personal information.
  • If we deal with personal information in violation of laws and regulations;
  • If we collect and use your personal information without your consent;
  • If we deal with personal information in violation of our agreement with you;
  • If you cancel your account;
  • If we no longer provide you with products or services.
    If we decide to respond to your deletion request, we will also notify the entities that receive your personal information from us to delete it in a timely manner, unless otherwise required by laws and regulations, or those entities have obtained your independent authorization.
    When you or we assist you in deleting relevant information, due to applicable laws and security technologies, we may not be able to immediately remove the corresponding information from the backup system, and we will securely store your personal information and isolate it from any further processing until the backup can be cleared or made anonymous.
  • Change the scope of your license.

Each business function requires some basic personal information to complete (see “Part 1” of this Policy). You may at any time give or withdraw your authorized consent for the collection and use of additional collected personal information.
You can do it yourself in the following ways:
Reset the authorization consent of your personal information by visiting the authorization page of our website or application.
When you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the processing of personal information previously carried out under your authorization. If you do not want to accept the commercial ads we send you, you can unsubscribe at any time through the way we provided in the email or SMS.

  • The subject of personal information cancels the account.

You can cancel your previously registered account at any time, please send email to support@eryone.com.
After the cancellation of the account, we will stop providing you with products or services, and upon your request, we will delete your personal information, unless otherwise stipulated by laws and regulations.

  • Constraint information system automatic decision.
    In some business functions, we may make decisions based solely on non-human automated decision mechanisms such as information systems, algorithms, and so on. If these decisions significantly affect your legitimate rights and interests, you have the right to ask us for an explanation and we will provide appropriate remedies.
  • Responds to your request above.

For security reasons, you may need to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request.
If you are not satisfied, you can still go to the net message service, telecommunication, public security and industry and commerce to wait for supervisory branch to undertake complain or informant.
For your reasonable request, we do not charge in principle, but for repeated, beyond the reasonable limit of the request, we will charge a certain cost.
For those gratuitously repetitive and require too much technology (for example, new systems need developing or existing practices need radically changing), we may deny requests that pose a risk to the legitimate interests of others or are highly impractical (for example, involving backing up information stored on tape).
Under the following circumstances, we will not be able to respond to your request as required by laws and regulations:

  • Those directly related to national security and national defense security.
  • Those directly related to public security, public health or major public interests.
    3. Directly related to criminal investigation, prosecution, trial and execution of judgment, etc;

4. There is sufficient evidence to show your subjective malice or abuse of power.
5. Responding to your request will result in serious damage to the legitimate rights and interests of you or other individuals or organizations.
6. Involving commercial secrets.
6. How do we handle children’s personal information.
Our products, websites and services are geared towards adults. Children are not allowed to create their own user accounts without the consent of a parent or guardian.
In the case of collecting children’s personal information with parental consent, we will only use or publicly disclose such information when permitted by law, with the express consent of a parent or guardian or when necessary to protect the child.
Although local laws and customs define children differently, we consider if we find that we have collected children’s personal information without first obtaining verifiable parental consent, we will seek to delete the data as soon as possible.

  • How your personal information to be transferred around the world.

In principle, the personal information we collect and generate in the People’s Republic of China will be stored in the People’s Republic of China.
Because we offer products or services through resources and servers worldwide, this means that your personal information may be transferred to, or accessed from, foreign jurisdictions in the country/region in which you use products or services. We will conduct a safety assessment in accordance with the legal and regulatory requirements prior to the transfer.
Such jurisdictions may or may not have different data protection laws. In such cases, we will ensure that your personal information is adequately and equally protected within the People’s Republic of China.

  • How this Policy to be updated.

Our privacy policy is subject to change. We will post on this page any changes we make to this policy. For major changes, we will also provide more prominent notice. Material changes referred to in this Policy include but not limited to:

  • Our service model has undergone major changes. Such as the purpose of personal information processing, the type of personal information processing, the use of personal information and so on.
  • The main objects for sharing, transferring or public disclosure of personal information have changed.
  • Your rights to participate in the processing of personal information and how they are exercised have changed significantly.

If you continue to use the products and services of Eryone after this policy update taking effect, you shall mean that you have fully read, understood and accepted the updated policy and are willing to be bound by the updated policy.

  • How to Contact Us

If you have any questions, comments or suggestions regarding this Privacy Policy, please send an email to:
support@eryone.com
If you are not satisfied with our reply, especially if our personal information processing behavior has damaged your legitimate rights and interests, you can also complain or report to the net message service, telecommunications, public security and industry and commerce and other regulatory departments.